How do I serve candle jars customers who just start new business

How to serve customers who just start a candle Jar business

1) Guiding the customers with a keen sense of the industry and market expertise

This is Yvonne Tang from Sunny Glassware. On April 19, 2019, I received an inquiry from David, a US customer. He said that he was starting a candle business and wanted to develop some customized glass candle jars and ceramic candle jar.

At this time, I quickly recommended some of the popular&hot sale products, such as 4oz, 6oz, 8oz, 10oz, 12oz candle jar, etc, but various beautiful and popular surface finishes. And I know these candle jars are popular on the market.

David was very excited to see the catalogs I recommended and said I am interested in developing 6oz~8oz size, a total of 6 colors. Meanwhile, David said the budget is limited since just starting a business, just want to 50 ~ 100/color.

Because of the craft problem, the minimum order quantity of ceramics is 1000/color, it is regret that we can't meet David's requirement. But it is glad that the glass candle jar can do because we produce them frequently and with some stock, which could meet any smaller order qty request. And any customized color/decoration is available.So quickly explained these to David and submit the price of glass candle jar to him together.

2) Be Patience and regular follow-up

David did not reply to me in May. I sent emails to follow up on his feedback and did not get a reply. However, I thought maybe he still was thinking about colors or other details, so there is no hurry to follow, but I will recommend new colors or products to David regularly if my company has a new surface effect launched out. I hope that our design can give an ideas to him on product development.After a month, David replied that the price of 50~100 is not competitive and he understands that this is because of labor fee, local fees, and shipping costs.So they want to increase to 1000 to 1500/color, to meet a total of 10,000pcs. Then we quickly summit the price to David and he was satisfied with the price.

3) Help customers solve problems

A) David selected a unique design but wanted to make it in 8oz. This is no problem: any customized design is acceptable for us and we get the ideas becoming creative fragrance products and sell them very well in the market.

B) Regarding logistics, David does not very know about logistics. But I also tell him that pls do worry, our boss Frank's wife has a professional logistics company which helps many of our customers handle shipments, so we can handle shipment to him together.

4) Always professional, quickly respond to customer needs

After a week of detailed discussion, David finally decided to proceed samples of 8oz glasses and ceramic candle jar with black, white, red, gold, silver, rose gold.We finish all the samples to him within 15 days.As a result, David was very satisfied with the sample received. Happy Ending, the order was confirmed 5 days after David receive the sample.

PS: If you have any inquiry, no matter glass candle jar, ceramic, cement, metal, etc. Welcome contact me (Yvonne: sales8@sunnyglassware.com) and I am of service at any time.I will try my best to satisfy you well as per your request.

How did Gary serve Sunny Glassware customers

One day i got an email from a new customer, she said someone gave her my contact. And would like to visit our office and glassware factory. I was very excited and surprised, because i am not very familiar with that introducer. And this customer is a famous candle brand in Australia, very important customer for our glass candle holders manufacturer. I checked my record, i just send them some email of our new product introduction. They never replied me, even i say thank you to them lately. How come this kind of interested thing happen? I think that must be the Sunny brand function.

We made appointment to meet at the train station and then travel to our glassware factory. She sit on a platform when i got arrive at the train station outside and pick her up. We were a couple of minutes late actually, but she said it is nothing and never mind. She looks very nice and must be very kindly person I think.

There is another engineer guy together with her. He is really professional product manager and has over 25 years glass experience. He asked many question about the process and engineer of the glassware factory, we heard not too much and need double check then answer him. I can see Justine traveled quite a lot in China mainland, she live in HK for quite a long time. And she went to glassware factory quite often.

The glassware factory we show them is one of our very good glassware supplier. We have talked with them the strength of the glassware factory, and why we use and build very good relationship with them on the way to the glassware factory. The full automatic equipment and process produce very good quality glass, candle holders are not like normal home use product. It is part of the fashion, the glass must be in very good quality. We told them only that glassware factory has twice polish process, it makes the glass very transparency and high qualify. We didn't see any other glassware factory use this process. When they reviewed the production line and the glassware factory showroom, they begin trust us.

One very frequently asked question when customer visit us is how do you control the glass quality. First we have a 10 QC team all has very long time working experience, they know glass products quality control points quite a lot. Second we inspect every order in every production day. Clear glass inspection is the first important thing, because it is made by automatic process. If some defects issue happen all of the glass come out will be wasted. The decoration is also very important, many of them can't be rework and the decoration cost may more expensive than the glass. We have good relationship with supplier and they are free for us to inspect on the production line. The third is our company quality control level. Although we use AQL to do the final random inspection, more important control is the dupro review. Our QC can find the defects in time and solve very fast. All of our supplier say our quality request is more strict than their other customer. So we were charged higher cost than normal market level.

Not long when Justine come back we start the first item development. It is a very big and complicate design. I am sure they inquired other supplier but finally placed the order to us. We helped them study the design and modify the drawing. The sample come out very good and passed all the test. They also has strict request on the glass quality, they send the third part company to do the inspection. Pull glass from the mass production do the test. When the mass production glass holders arrives, all of the customer company staff feels the glass quality very good. And the selling of this item is very well, reorder every year till now.

Years passed, we have no quality and other issue with them. They start move their other old and regular projects to us recently. They used many glass candle jar supplier in China, and have met lots of problem definitely. Customer trust us not just the few production quality is good, the stability is the most important.

---

Gary Tang +86 755 25643426 sales25@sunnyglassware.com sunnyglassware25

How much do you know about wine glasses?

In the past ten years or so, foreign wine culture has gradually entered our lives, especially wine culture; drinking wine and collecting wine glasses have become a status symbol; in addition to drinking wine It can also be favored by many women. Then the problem is coming again. How to hold the wine glass correctly, which is estimated that many people will start to be confused. It is found that the grip of the wine glass has lots of methods. Now let me spread the little knowledge to you.

First, place the handle of the glass between the thumb and the first two fingers, then pinch the stem of the glass between the thumb, index finger and middle finger. When you place your fingers, place them in the lower half of the wine glass rod. Your middle finger should be placed on the rod above the base of the wine glass. Only these three fingers will be in direct contact with the glass rod. The two remaining. The root finger should be placed naturally on the base of the wine glass. This is a common standard way of holding a wine glass. Holding the wine glass in this way provides sufficient stability while keeping your hands away from the top of the wine glass pole.

Second, pinch the stem of the wine with your thumb and forefinger. Wrap the index finger around one side of the stem of the wine glass and support the other side of the stem with the tip of the thumb. Place your hand on the lower half of the wine glass rod, and then the remaining three fingers should be rolled into your palm in the form of a loose fist. In general, these fingers will not touch the bottom of the glass, but they will be easily touched if they are brushed over the bottom of the glass.

Third, grab the hand directly above the base of the wine glass. Use only the thumb and forefinger to pinch the glass column just above the base. Even if the two fingers pinch the glass rod, they will brush to the top of the base. Use the middle finger to stretch the glass down from the bottom and down the base. Let the rest of the fingers rest naturally, they may press your palm or follow your middle finger.

  Ok, do you learn all the previous methods? There should be many small partners who are already eager to try. Before learning, it is better to first select a few high-quality, uniquely designed wine glasses, which can highlight the momentum of drinking. Sunny Glassware company have more than 20 years glass-making experience, and its QC has at least 6 inspection procedures than its peers, and has not had quality complaints for 9 consecutive years. Everything is customer-centric; if interested, welcome to our office; we are waiting for you all the time! !

Contact: 0755-25643419

Email: janeliu@sunnyglassware.com

Website: https://www.okcandle.com/index.html

Company Address: Room 816, Block B, Rongde International Times Square, Henggang Street, Longgang District, Shenzhen

Luxury Embossed Glass Candle Jars

Sunny Glassware own design patented glass candle jar with lid, river pattern design.



Specifications

• Item No.:SGR1106021A
• Top dia: 95mm
• Bottom dia:82mm
• Height: 110mm
• Capacity: 513ml
• Weight: 497g
• Lid:
• Dia: 95mm
• Height: 11mm
• Weight:147g

Luxury Embossed Glass Candle Jars

Luxury glass cloche handmade with candle cover, luxury glass candle centerpiece

Glass candle holders with clocho, marble decoration at bottom



Specifications

• Item No.:SGHY19080315
• Body：
• Top dia:105mm
• Bottom dia: 117mm
• Height: 85mm
• Weight:558g
• Capacity: 403ml
• Lid:
• Top dia:115mm
• Height: 60mm
• Weight:199g

Luxury glass cloche handmade with candle cover, luxury glass candle centerpiece: Luxury handmade glass cloche for candles, we mainly offer glass / ceramic / cement / metal candle holders, perfume diffuser bottles in our factory and we have a long-term supplier to offer accessories like wooden / metal / plastic lid, white / brown / color / gift box, label, wick, candle.

Which brand of glass is good?

  With the advancement of society, people's living standards are getting higher and higher, and we have to drink water every day. They have given us a lot of choices about what kind of glass to choose to drink. For example, is there a heat-resistant glass cup, a double-layer and single-layer glass cup, a glass with a handle or a handle, a transparent glass, a custom glass, etc. Is it a dazzling start? Are you all very good looking and practical to want to take away? It doesn't matter, I would like to recommend the new glass of our company.

  This glass is a double-layer glass. It can be clearly seen from the naked eye. Its wall thickness is definitely a thicker single-layer glass, which means that this glass is heat-resistant. Although the bottle has no handle, it will never let us burn it. Of course, if you want a glass with handle, we have other styles to meet all your needs. Then look at the top of the bottle, the inside of the glass is reflected in a spiral print, so that the whole cup presents a simple but monotonous design, whether it is to drink water, or to decorate, is a A good choice, highlighting the beauty of the home. Another point to emphasize is that all of our glasses can be customized. We can do our best to meet the customer's customized needs and provide our customers with the best service.

  Let's take a look at our other glass. From the design point of view, is it better than the previous one? This glass is a suspended glass with a glass tube like a tube connected to the bottom of the cup. The whole bottle looks like a funnel. When we pour water into the glass, it seems to be able to see it. The feeling of leaking into a funnel is very interesting and fun, and then there is a hollow space in the middle of the glass, placed on the tabletop, setting off the charming scenery behind, echoing the entire glass, forming a beautiful landscape; Is to bring afternoon tea, or to drink, is a very good looking grade of a glass; even if nothing is used, just placed on the table as a display, can attract everyone's attention, another emphasis, This glass is also heat-resistant, and there is no problem with pouring water.

  Our company has been engaged in the history of glass products for more than 20 years. There is no one in Sunny customers who has not made any money, and the brand has increased sales by 30% every year. Most of the glasses are stocked all the year round, and we can take small orders at any time. You chooses us, so you don't have to worry about it. If you are interested, welcome to consult and serve you 24 hours a day! !

Contact: +8618926752023

Email: janeliu@sunnyglassware.com

Website: https://www.okcandle.com/index.html

Company Address: Room 816, Block B, Rongde International Times Square, Henggang Street, Longgang District, Shenzhen

Sunny Glassware push customer rapidly develop and from small workshop to industry

UK is my first amazon customer, which is a newly established company, She wants to purchase double wall glasses with glass cover, silicone ring, silicone sleeve and other accessories. She wanted to use the existing molds as much as possible so that she could spend less. However, for this kind of products with many accessories, it is almost impossible to find the existing ones, and in a small quantity. She sent inquiries to many suppliers, but many suppliers are not willing to quote and produce these double wall glass. But I do understand that a start-up needs to save money. So I am very patient to deal with customer enquiry. Since there are many types of glass available, I would like to ask the supplier of silica gel to recommend similar existing silica gel rings and cups, which can save the cost of silica gel.This did take some time. With frequent emails and timely online communication, the customer thinks that I really understand what she wants. Though she feedback that my price is higher than others, she is willing to place order for me. So she asked us to make the samples for her.

I know very well that a product is not only of good quality, but also needs to be fast so as to seize the market. So we sent the sample to the customer very soon. The customer is very rigorous and careful. Although our samples are made according to the sampling requirements, the customer still wants to make some slight adjustments, so we made the samples again and sent these double wall glasses to the customer for confirmation. Because the silicone was finally emboss with the customer's logo, so to open the mold, but the customer is still very happy to pay for it.

We also signed a confidentiality agreement with the customer, so that the customer can be rest assured to place us the order. We gave the feedback to the customer regularly and ship the bulk very soon. Although order quantity was small, we all showed a lot of enthusiasm, we understood the importance of supplier support for a newly established company.

The customer said a few days ago that the double wall glasses have been delivered to the amazon warehouse. They will check the sales situation, and then contact us to place a repeat order very soon.

I believe that our service will also be able to get your praise. Don't hesitate to contact me.

---

10 Serena Qiu +86 755 25643426 sales36@sunnyglassware.com sunnyglassware035

hot sale 12 oz luxury cylinder candle jars black glass

Marble pattern popular glass candle Jarrs, 26 years Glassware Supplier in China



Specifications

• Item No.:SGHY19080314
• Top dia: 95mm
• Bottom dia: 90mm
• Height: 105mm
• Weight: 489g
• Capacity: 489ml

 



hot sale 12 oz luxury cylinder candle jars black glass: hot sale 12 oz luxury cylinder candle jars black glass,Candle Glass Jars,Luxury candle jar,Sunny Glass can perform OEM/ODM orders, 80% Candle Jars Exclusive Supplier and Protect Customers' Designs.

Sunny always to be a professional glassware supplier

How to better serve your customers? Always to be professional, stand on customer's feet thinking and be positive.That's why Sunny Glassware is the supplier of 80% fragrance brands in the United States.

When my client Suji inquired me about a lab glass, I was very happy even though Sunny Glassware had not done it before, because the client was willing to give the project to Sunny Glassware, which also showed that she gave me a trust. When I saw the customer's picture, I told the customer with confidence that we could do it.Customer want to add a small rectangular indent pressed into the glass so that she can have a label there, but I doubt whether we can do well in mass production, but seeing the customer insist on I did not say no to her ideas, and tell the customer we are willing to try, at the same time, when to arrange the samples, I arrange according to her request and do the samples according to my own idea.When the customer received the physical sample, the customer was very happy,completely agreed with my suggestion, and was quite appreciated of my professionalism and my foresight and control of the whole project.

Then we made the color sample, the customer quickly confirmed our color sample, we won the order.For the whole order, I helped the customer to strictly control the delivery time, quality and shipping service, and finally the customer was very satisfied after receiving the bulk goods.In the third month after delivery, the customer repeat the order and added a new size.

This is the first time our company so lab glass products. The design of the customer is very attractive, and there is not much competition in this part of the product. What the customer sells is a sense of ceremony and a feeling, so it is very popular among consumers.

Customers always like to do business with professional sales, I stand on customer’s feet thinking and advising, and always be positive during this period is the key to win this customer.

---

Nancy Tang +86 755 25643426 sales1@sunnyglassware.com   sunnyglassware1

Sunny Glassware Released a Unbelievable Story

Weeks ago,I learned a candle holders story from our founder Frank Xu which shocked me a lot and comforts me a lot that I am doing the right choice by standing fast in my current post in Sunny Glassware.

There was once an American client whom we had been in contact with for almost five years.However,he never touched by any of our offers and new products recommendation, regardless of placing any orders to us.Until one day,he said he would come to our company exclusivelyto place real and solid orders to us.We were thrilled of course to learn this but found it hard to believe that he actually did not have any other plans at all except for visiting us.In our opinoin,no business man would do one task only after taken such a long trip from USA to China. But it turned out that what he said to us is totally true! We picked him up at HK airport ,had a nice meeting with all numerous Sunny Glassware Candle Holder sitting on the table and closed real orders for sure which did not surprise us actually(Sunny Glassware has been always confident in what we are doing), but what shocked us is that he literally flied back to USA directly as what he said-- we saw him to the airport after our meeting!

We felt it quite unbelievable and very honorable of course!And we were too polite to ask for reasons at the very begining.As time went,the customer took the initiative to tell us that he had actually been tracking all possible news about Sunny Glassware and SG exporting data on the Internet for five years before they decided to work with us. The data that a growing exporting shipments to a famous US candle brand that Sunny Glassware is trusted in its profession and high quality standard in luxury candle holders. He wanted to know who were we that managed to build up such a thriving business with the candle client who was known for its highly strict quality requirments. That was why he felt it so important to fly to China to settle orders with us personally.

What can you learn from this story?

No doubts,SG quality certainly is out of question.Secondly, increasing orders from oversea customer also indicates that our SG designs are also popular enough to help clients to win their market.

This story also tell me that as long as you do what you are doing well patiently, someone like you will come to you. In a global village like today, all will get paid for what they have done, better or worse.