UK is my first amazon customer, which is a newly established company, She wants to purchase double wall glasses with glass cover, silicone ring, silicone sleeve and other accessories. She wanted to use the existing molds as much as possible so that she could spend less. However, for this kind of products with many accessories, it is almost impossible to find the existing ones, and in a small quantity. She sent inquiries to many suppliers, but many suppliers are not willing to quote and produce these double wall glass. But I do understand that a start-up needs to save money. So I am very patient to deal with customer enquiry. Since there are many types of glass available, I would like to ask the supplier of silica gel to recommend similar existing silica gel rings and cups, which can save the cost of silica gel.This did take some time. With frequent emails and timely online communication, the customer thinks that I really understand what she wants. Though she feedback that my price is higher than others, she is willing to place order for me. So she asked us to make the samples for her.
I know very well that a product is not only of good quality, but also needs to be fast so as to seize the market. So we sent the sample to the customer very soon. The customer is very rigorous and careful. Although our samples are made according to the sampling requirements, the customer still wants to make some slight adjustments, so we made the samples again and sent these double wall glasses to the customer for confirmation. Because the silicone was finally emboss with the customer's logo, so to open the mold, but the customer is still very happy to pay for it.
We also signed a confidentiality agreement with the customer, so that the customer can be rest assured to place us the order. We gave the feedback to the customer regularly and ship the bulk very soon. Although order quantity was small, we all showed a lot of enthusiasm, we understood the importance of supplier support for a newly established company.
The customer said a few days ago that the double wall glasses have been delivered to the amazon warehouse. They will check the sales situation, and then contact us to place a repeat order very soon.
I believe that our service will also be able to get your praise. Don't hesitate to contact me.
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10 Serena Qiu
 +86 755 25643426
 sales36@sunnyglassware.com
 sunnyglassware035
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