A glass bottles order indicateed that suffering is a blessing

In May of this year, an regular customer placed an order for me with a glass bottle, and then he sent a golden sample for us to mass produce according to this sample. So everything went smoothly and the production went perfect. We let our QC stare day and night to ensure that the goods can be completed on time and with high quality.

At the end of June, the customer and I went to inspect the glass bottles. We were surprised to find that the colors of the mass products were not the same as the colors the customer wanted, and we were all stunned, because the mass products were indeed made according to the customer's signed sample. So what's the problem? It turned out that the customer had a lot of samples at the time, and he mistakenly sent us the samples that were not passed during the proofing process as signature samples, so the entire batch was wrong.

Our company did nothing wrong in this matter. We all came in accordance with the customer's requirements, but now the customer urgently needs this batch of goods, and the customer refuses to acknowledge the mistakes made by him. He hopes we can bear this part. OMG the loss is great!

In the end, after the customer and our boss discussed, in order to keep this customer and let the customer have products to sell to his consumers on time, we decided to redo the goods and bear the loss first; and the customer also saw our responsibility, courage, and sacrifice, said on the spot that we have helped him a lot, and he will place orders several times next year for us!

As our CEO Frank said: lose is a blessing sometime. I believe that this is why our customers who have cooperated for many years always trust us. However, next time, I hope my customers can be more careful.

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Chally Xu +86 755 25643426 sales32@sunnyglassware.com sunnyglasswaresales

Sunny Glassware gets your ideas becoming creative fragrance products and sell them very well

Sunny Glassware gets your ideas becoming creative fragrance products and sell them very well in the local market.

The perfume bottles from Sunny Glassware are sold well in the Americas, Australia and Europe, one of my customer gave our perfume bottles a very high praise. He was very satisfied with the quality of our perfume bottles, other suppliers are unmatched in China.

Looking back at the process of communicating with this customer, I think our success factors mainly include the following aspects:

1. We have more than 5,000 molds that can meet the different capacity, shape, measurement requirements of almost customers

2. If the customer does not find what they like, it doesn't matter, we can also open the new mold, and provide customized designs.

3. Because my customer’s company is still small the that time, he can not buy so many products (not up to our MOQ) at once, the project was once stalled. Finally, after negotiations, we decided to help customers do inventory, customers only need to pay a little deposit, then they can enjoy our excellent policy of non-warehousing and batch shipment service, which greatly reduce the customer's capital pressure and inventory pressure.

4. My customer has always wanted a plenty of samples for testing, show samples. Let the customer have no worries, we guarantee the samples were sufficient.

5. We also help customers to do logo, in addition to this thought, we can also do laser engraving, spray color, laser, decal paper, pickling and other processing, so that customers put the orders to our factory, but enjoy the services of 10 factories, save time and energy.

6. After the goods are finished, with our own Sunny Worldwide logistics team to take charge of the shipments, so that customers can enjoy the one-stop service, they just keep waiting at home to receive goods.

It is the above points that let the customers trust us, then our perume bottles being put into the market, soon has achieved the very good results, now the customer's company is getting bigger, some days ago they said they prepare to develop more perfume bottles with us, this is really a win-win situation. Growing with customers, focus on quality,focus on design, we are always on the way.

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03 Chally Xu    +86 755 25643426    sales32@sunnyglassware.com    sunnyglasswaresales