How to support a fragrance and candle jar brand starting

Forget about today's busyness and dissatisfaction. Light your favorite candle in candle jars, lie down under a comfortable blanket, and read a good book. Enjoy your quiet time.

Every occasional inquiry is the fate between us and the customers. Just like the candle jar and the wax, the match is only for the fragrance. Under the influence of this environment, my friend Jean and me opened us. The candlestick chapter, this candlestick customer is a supplier of non-professional candle jars in Australia. Give me a very detailed enquiry. We know more about each other through WeChat and email. Jean wants to build from the beginning. My own candle jars brand, and we, as a candle jar supplier with more than 20 years of experience, I not only provide what the customers want, but also provide multi-professional information to the customers.

In the early days of communication, we first had an in-depth understanding of the brand and design of the candle. We enjoyed the design of the world candle jars brand customers and exchanged the ideas of the customers. Our Sunny Glassware has its own powerful design, The processing effect is deeply loved by the customers. For the design of this customer, there is a better concept and process. I will update our design to our customers on a regular basis, giving more reference to other processing effects. Sunny Glassware for design and quality. The high standards require us to win the trust of our customers, and our samples are more intuitive to show our customers our quality. In the process of this exchange, I always provide pertinent suggestions and opinions to the customers from the perspective of the customers. Shorten the time of the customer's production, and study and discuss with the company's colleagues in the situation that they do not understand, try their best to give the customers the best quality advice.

Under the strong design of our Sunny Glassware, and the high standard of product quality support, the customer's design, coupled with our Sunny Glassware protection for the customer design, we have established a long-term relationship with the customers in this process. Among them, the customer's most appreciation is our understanding and protection of the design. The customer said: This design, I spent a lot of time and capital, I hope this design can open my brand story, and Sunny is very well protected for the customer's design. I really appreciate this. Repeated patient explanations and revisions reflect our professionalism and patience. In the process of long-term communication and cooperation with our customers, every feedback can be further broken. Among them, there are warm greetings from friends. We firmly believe that only when we are with our customers can we always work together for a win-win situation. Together for creating every fragrance and total.

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Candice Chen   +86 755 25643426 sales26@sunnyglassware.com   sunnyglassware02

Fanny won a great satisfication on the quality of candle holders

As a salesman of candle holders supplier, customer service is our first duty, but when it comes to customer service, I do not know how to describe. I have once heard a lot of other people's training, most of the time I am not so agree with them. When your performance is good, many people will come to ask, how do you serve customers or how do you communicate with your customers. I don't use any skills, and I'm not very good at summarizing myself. I just know that whatever you do, you need to put your heart into it. When I am working on a project, I often think from the perspective of a customer. If I am the customer, am I satisfied with the reply provided by the supplier? Is there any doubt? If I am satisfied, then I think my customers will be satisfied.

Today, I would like to tell a story about a customer that worked with us when I just join Sunny. In the beginning of 2015, when we just get contacted, I have sent many samples and there was no feedback for half a year. During the period, I kept recommending our company's new products to the customer, trying to show the strength of the company. Finally, six months later, they gave us an OEM project, while the project tooling, they ordered an existing tool glass, but the result for first time cooperation is not good, which give a bad impression to them. Since they have very strict requirement on quality, they gave the conclusion of 50% defective rate to us, although some customer pointed out flaws we don't think is defective, but we still accepted the customer, in accordance with the requirements of customers, our company reparations. After this claim appeared, the customer had doubts about our quality, so after the customized project sample came out, even if the effect was good, the customer chose to cooperate with others. About 8 months later, the customer placed a second order for the existing cups. At this time, I guessed that the customer still gave us the opportunity. The quality of the first batch of candle holders were not as bad as they described. After the completion of the second order, the customer was satisfied, but did not meet their expectations. There was no complaint this time, but the customer are more confidence to us. At this time, the customer took advantage of the time to visit China and brought the 2015 collector project to discuss with us. I guess the development project has been sold to the market, but the quality is not satisfactory, so they hope we can help with the project. As I expected, we win the order. The quality of the clear glass was very good, and the customer was very satisfied with it. However, after the shipment of the order, because there were some defects in the later processing, the customer complained and asked for compensation. In fact, we have our own strictly QC team, our inspection standards are more strict than International AQL standard. But under this circumstance, we summarized, and get well notice of their quality requirements. Again, we accepted the claim. Honesty, I was worried that there were complaints every year since our cooperation and I think they may lose confidence in us. I have also communicated with them directly .

In 2018, we made a new batch of order, finally, we got very good result this time. They were very grateful for our effort. They even used the word “perfect”to describe the quality. I still remember the day when I received the customer's email, I was so excited and sent the email screenshots to our discussion group at 9:00 pm. Our QC team did very good job this time. The customer was so exciting and they expressed their satisfaction again by phone and even in person when we met in China.

I know all of this paid off after several years hard work. In this whole process, I did not use any skills, I only have a belief, don’t let the customer down. Finally, we made it, we will also make the story of “perfect quality”goes on

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Fanny Wang +86 755 25643426 sales33@sunnyglassware.com sunnyglassware12