Sunny Glassware blogger: December 2019

Friday, December 20, 2019

A glass bottles order indicateed that suffering is a blessing

In May of this year, an regular customer placed an order for me with a glass bottle, and then he sent a golden sample for us to mass produce according to this sample. So everything went smoothly and the production went perfect. We let our QC stare day and night to ensure that the goods can be completed on time and with high quality.

At the end of June, the customer and I went to inspect the glass bottles. We were surprised to find that the colors of the mass products were not the same as the colors the customer wanted, and we were all stunned, because the mass products were indeed made according to the customer's signed sample. So what's the problem? It turned out that the customer had a lot of samples at the time, and he mistakenly sent us the samples that were not passed during the proofing process as signature samples, so the entire batch was wrong.

Our company did nothing wrong in this matter. We all came in accordance with the customer's requirements, but now the customer urgently needs this batch of goods, and the customer refuses to acknowledge the mistakes made by him. He hopes we can bear this part. OMG the loss is great!

In the end, after the customer and our boss discussed, in order to keep this customer and let the customer have products to sell to his consumers on time, we decided to redo the goods and bear the loss first; and the customer also saw our responsibility, courage, and sacrifice, said on the spot that we have helped him a lot, and he will place orders several times next year for us!

As our CEO Frank said: lose is a blessing sometime. I believe that this is why our customers who have cooperated for many years always trust us. However, next time, I hope my customers can be more careful.

Chally Xu

+86 755 25643426 E-Mail

sales32@sunnyglassware.com Skype

sunnyglasswaresales

Friday, December 13, 2019

Sunny Glassware makes your Business flourishes

It's easy to tell a story for most of people, but it took me a long time to figure out how to tell a story. People love to hear a story because it's true and it feels real. I decided to join the family of Sunny Glassware because I heard one story after another about it, which aroused my great interest. These stories also inspire me, accompany me through a few spring and autumn, with the passage of time, imperceptibly I also experienced one story after another in Sunny Glassware.

When I just joined Sunny Glassware, I heard a stunning news. Sunny Glassware smashed 80,000 glasses on the candle holder glass production line, because of quality problems. That is an order for one of our potential VIP customer. No doubt, it won high praise from the customer. Our attitude about quality help our customer win huge success in the scented candle market in USA. They are about the leader in the market in USA, and they are our VIP customer for many years. Our quality can’t fully meet customer requirements when we first started working together. The owner come to China, and visit our workshop, she helped us to improve the quality of each working procedure. And tell us their requirement for quality step by step. At the same time, they prove this by practical action. Sunny Glassware always glow with customer, we cooperation and supporting. Finally, the customer’s Brand is famous in North American, Sunny Glassware is also glowing on exporting.

With this customer's precedent, Sunny Glassware knows how to control better quality and how to cooperate with and accompany customers. So welcome to work with us, even if you are a small company, we are happy to grow with you!